privacy Policy
Welcome to Sakshi Gruh Udhyog. We appreciate your trust in us and are committed to protecting your privacy while providing you with a seamless online experience.
Information We Collect & How We Use It
When you interact with our website or place an order, you may share personal details with us, such as your name, contact numbers, shipping address, date of birth, and payment details. We handle all personal information with strict confidentiality.
We only use your personal details to:
Complete your orders and deliver our products to you.
Provide customer support and address your inquiries.
Organize optional surveys or promotional events to improve our offerings.
We do not sell or rent your personal information to third parties. We only share details with trusted partners or service providers (such as delivery networks and payment processors) strictly necessary to fulfill your requests and run our business operations.
Site Analytics & Usage Data
To continuously improve our website and better serve our customers, we analyze general, non-personal data regarding how visitors navigate our site. This aggregated information helps us understand overall usage trends and enhance our user experience.
Cookies
Our website uses cookies—small data files assigned to your browser—to personalize your browsing experience and make navigation more convenient.
Cookies help remember your preferences and optimize site performance.
We do not use cookies to collect sensitive personal information.
Cookies cannot access your computer’s hard drive or read cookie files created by other websites.
You can choose to disable cookies through your browser settings at any time, though some features of the site may perform best with cookies enabled.
Internet Security
We implement standard physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, loss, or misuse. While we take every reasonable measure to secure your data, no method of transmission over the internet is completely risk-free, and users are encouraged to take standard online precautions.
Policy Updates
We may periodically update this policy to reflect changes in our services or customer feedback. Any updates will be posted directly on this page so you are always aware of how your information is handled. Continuing to use our website indicates your acceptance of these terms.
Shipping Policy
At Sakshi Gruh Udhyog, we take pride in delivering fresh, quality products right to your doorstep.
Order Processing: Orders are processed within 1 to 2 business days after payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.
Delivery Timelines: Standard delivery typically takes 3 to 7 business days depending on your location.
Shipping Charges: Delivery fees are calculated at checkout based on the weight of the order and the delivery destination. Free shipping may apply to eligible orders above a specified cart value.
Tracking: Once your order is dispatched, you will receive a tracking link via SMS or email to monitor your package in real time.
Return & Cancellation Policy
We want you to be completely satisfied with your purchase. Because our products include food items and perishables, our return and cancellation guidelines are structured as follows:
Order Cancellations: You can cancel your order within 2 hours of placing it, or before it has been dispatched, whichever is earlier. Once an order is handed over to the courier partner, it cannot be canceled.
Returns & Replacements:
Due to safety and hygiene standards, we do not accept returns on opened food packages.
If you receive a damaged package, wrong item, or defective product, please notify us within 24 hours of delivery along with unboxing photos or video evidence.
Refunds: Approved refunds for damaged or incorrect items will be processed to your original payment method within 5 to 7 business days after inspection.
Terms & Conditions
Welcome to Sakshi Gruh Udhyog. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions:
Use of Website: You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others.
Product Descriptions & Pricing: We strive to ensure that product details, pricing, and availability are accurate at all times. However, prices and product availability are subject to change without prior notice.
Payments: All payments must be completed through our authorized payment gateways. Orders will only be processed upon successful payment authorization.
Intellectual Property: All content on this website—including logos, images, text, and product packaging designs—is the property of Sakshi Gruh Udhyog and may not be reproduced without written consent.
Get in Touch
If you have any questions, feedback, or concerns regarding our policies or your orders, please reach out to us:
Email: contactsakshigruhudhyog@gmail.com
Phone / WhatsApp: +91 6359325844
Address: Old Panch Pipda Road, Bus Stop Road, Jetpur - 360370.